MissedMerch.com – Customer FAQ

1. How long will my order take to ship?
Orders are typically processed and shipped within 5–7 business days from the time of purchase. Please note that shipping times may vary slightly depending on order volume and destination.

2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its progress.

3. What should I do if there’s an issue with my order?
If you experience any issues with your order, please email us at missedmerch@gmail.com. Be sure to include your order number and a brief description of the issue so we can assist you as quickly as possible.

MissedMerch.com – Artist FAQ

1. What is MissedMerch.com?
MissedMerch.com is a full-service merchandise platform that helps artists, musicians, businesses, and organizations sell custom apparel and products online. We handle everything from production to shipping, so you can focus on your brand.

2. How does it work?
We create and host your online store, produce the merchandise as orders come in, and handle all fulfillment and shipping. You simply promote your store to your audience.

3. Is there any upfront cost?
No—there are zero upfront costs. We cover all production, inventory, and operational expenses.

4. How do I make money?
When a product sells, you receive the lion’s share of the profits. You will be accounted to on the first Monday of the month (unless it's a holiday, then it will be the following day).

5. What types of products can I sell?
You can offer a wide range of merchandise, including t-shirts, hoodies, hats, and more. There is no limit to the number of products you can list.

6. Can I customize products?
Yes! We offer custom options such as adding names and numbers to apparel, making it great for teams, clubs, and fan-based organizations.

7. How and when do I get paid?
We provide payouts along with detailed reports on the first Monday of each month (or the next business day if it falls on a holiday). Reports include sales, production costs, and shipping details.

8. Can we order items in bulk?
Yes, we do provide bulk merchandise for tour support, shows, and events. Please email missedmerch@gmail.com for more information.

9. Are there any content restrictions?
Yes. We do not allow designs that include hate speech or copyrighted material that you do not have permission to use.

10. Who handles customer service?
We manage all order processing and shipping logistics. If needed, we can also assist with customer inquiries related to orders.

11. How do I get started?
You can get started by visiting our “Sell Your Merch” page here:
https://missedmerch.com/pages/sell-your-merch
From there, you can submit your information and we’ll follow up to help set up your custom storefront and product lineup.

12. Can I see an example store?
Yes! Here’s a sample:
https://missedmerch.com/collections/slow-burn-city

If you have additional questions, feel free to contact us—we’re happy to help!